ONCOMTA Limited – Net2Phone, DID, VOIP, Call-Centre, Web Designing Service Provider

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    ONCOMTA offers Inbound Customer Services which is available to you 24/7 round the year. We will not let you miss your important calls. Our inbound call center is equipped state of art technology and latest software. Every call that comes in our inbound call center is handled by a highly trained and professional inbound customer service representative.

    ONCOMTA’s Inbound Service is the way where you can keep your business on the go even if you are not available to serve your customers. Our inbound customer service Agents will answer the calls on your behalf. ONCOMTA’s Outstanding inbound customer service puts us way ahead of all our inbound call centers. Our offshore inbound customer call center will handle your calls efficiently and the way you want them to. We let you concentrate on getting new customers on the board and we will relieve you from taking any extra efforts to retain your current customer base.

    Outsource your headache to us and let us handle the phones for you and experience the increase in satisfaction level of your clients. Whether you want us to answer 100 calls or 10,000 you will find our call center service to be a professional and cost effective extension of your business.

Answering Service

Our inbound call centers specialize in offering effective and accurate answering services that considerably saves the time and money of callers. The 24/7 service is excellent for answering calls any time and obtaining information from the caller.

Order Taking

Our inbound order taking call center is open to attend your calls 24/7/365 so that you don’t loose any of your sales call or any inbound calls.

Customer Service

ONCOMTA has a proven track record in the development of a complete turnkey customer relationship management program to get you the results you need and expect.

Inquiry Handling

The inbound call centers are built with the purpose of having an information center handling all customer inquiries. The information center offers all the information required for the customer to have a thorough understanding of products or services.

Technical Support Services

At ONCOMTA technical support outsourcing is evolving from simple call handling to business process reengineering. The IT Help Desk has expanded to the integrated Service Desk. India has proven its capabilities in strategic call center technical support outsourcing, both onsite and offshore.

Toll Free Services

The inbound toll free service refers to managing the toll free phone service and voice broadcasting campaigns of the organizations, online. The toll-free numbers are quite popular in the marketing strategy for most companies advertisements.

Website Response

The inbound call center understands that the potential of the Internet cannot be fully realized without a thorough assessment of client's resources, business processes, and competitive landscape.

Help Desk Support

We offer off shore Back office Outsourcing services and Business Process Outsourcing services, which guarantee reduction in cost, maintaining quality. The Help Desk is essentially a central point through which problems or issues are reported and subsequently managed and coordinated and highly responsible for bringing resources together to address a problem or other issue.

Remote Receptionist

Remote Receptionist is perhaps the most flexible of services. It can include the features of live tele-messaging, order entry, and even our voice mail services. But what makes Remote Receptionist remarkably precious is our skill to transfer the caller to any telephone, anywhere.

The Infrastructure includes:

State-of-the-art computerization with fully automated call desks

Uninterrupted and back up power supply

Fully redundant voice and data communications with security

Dedicated high speed internet connectivity

Scalable capacity

Multiple Leased fiber optic circuit from India to US, Australia and Europe

Duplicated system to ensure uninterrupted call reception and uninterrupted internet connectivity.

Data Security

Manned and logical data security at entrances

Layered access to physical locations and data

Commercial grade firewall

Network intruder detection system for extra data security

Layer 4 switching with advanced router

module for intelligent data routing, monitoring and security